Jobs

Technical Support Operative

Job Summary

We are looking for a self-motivated person to provide technical support to a customer base ranging from small independent businesses to large franchises in the retail motor trade sector and to assist in thermal and laser print processes in our busy Technical Support Department.

This position is based at our Lytham St. Annes offices.

Job Type: Full-time

Responsibilities and Duties:

The Role Includes

  • Providing telephone support to customers.
  • Remotely diagnose and correct faults with IT equipment and software.
  • Inspecting IT equipment returned from customers to diagnose, document and repair faults.
  • Installation and configuration of operating systems, printer devices and firmware updates.
  • Assist with training field based sales staff on installation and support of IT systems.
  • Customer site visits where required.

Qualifications and Skills

Skills Required Include

  • Ability to troubleshoot and diagnose problems with PC/printer hardware and software, including printer drivers.
  • Having a good telephone manner with the ability to converse with customers effectively.
  • Proactive approach, capable of identifying opportunities to improve systems and support.
  • Full driving licence.

Benefits

  • Free on-site parking

Application

Please apply by sending your CV with a covering email to the address provided.

 

Admin Assistant

£ 15-16K        37.5 hours

We are looking to recruit an Administration Assistant to join our busy team. A background in Admin with knowledge within the print, signage, POS, Labels, promotional gifts or corporate clothing would be a distinct advantage.

This position is based at our Lytham St. Annes offices.

Responsibilities / Requirements:

  • Deliver a high level of customer service
  • Ensure that customer orders are dealt with in a timely and professional manner.
  • Accurate order entry, ensuring price, delivery location, order details and product style are correct
  • To facilitate quotes for customer enquiry’s
  • Weekly proactive contact with clients to ensure that they are happy with the service
  • Dealing with day to day queries
  • Complaint logging, confirming lead times, advising clients
  • Working with customers to deliver exceptional design / innovation support
  • Supporting internal / external teams in the delivery of jobs
  • General day to day office / administration duties

Please apply with CV and covering email to jobs@zell-em.com